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This ensures a reduction in contact center spend while maintaining high CSAT scores and first contact resolution rates.Leverage predictive models that anticipate a customer's true intent and determine in real time who to engage, when to engage, and what to recommend.Our experts will share their screen with you, and walk you through the attributes of your favorite diamonds in Super Zoom magnification.Ask questions, mark points of interest on the diamond itself, and review everything from the specs to the grading certificate together.Toll Free Service provides flexible services to accommodate changing call volumes.

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[24]7 Chat uses intent-driven engagement and deep chat analytics to systematically enhance customer experience and improve agent effectiveness.

It also explains the procedure (call escalation matrix) to be followed to avail technical support.

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